FOR PMU & LASH SERVICES ONLY
We understand that unforeseen circumstances may arise that can cause you to postpone/reschedule your procedure; however, please understand that such changes affect not only your technician but other clients as well. If you must reschedule your appointment, a minimum 48 hour advance notice is required or the deposit becomes non-refundable. If you DO NOT reschedule within 72 hours you will forfeit your deposit and any other future appointments will require an additional deposit to make a new appointment reservation.
OUR COURSES ARE NON-REFUNDABLE
If for any reason you need to cancel your scheduled training, your deposit may be transferred to another course ONLY if another training is available within 3 months of the original course; Otherwise, your deposit is NON-REFUNDABLE. We must also be notified of this cancellation one week prior to the scheduled training or the potential transfer will not be honored if applicable.
ALL OTHER POLICIES
We ask that our clients arrive promptly for their appointments to ensure sufficient time for quality results. If you are late, we will do our very best to accommodate you, however, time may not permit for us to honor your full service and your appointment may be shortened or rescheduled to ensure that we are on schedule for our next client. We will allow a 10 minute grace period, with knowledge of tardiness beforehand. Being late may also result in no numbing before PMU services. After 30 minutes, your appointment may be subject to cancellation and you will lose your deposit.
FREE FIX POLICY
Customer satisfaction is the most important thing to us! We want you to absolutely adore your lashes and your experience with each and every appointment with MyBrows Studio Academy. If for any reason you are experiencing excessive fall out or irritation please contact us within 3 days so that we can schedule an appointment to fix the issue. Anything beyond 3 days will be considered a weekly refill (additional charges will apply).
REFILLS FOR LASHES
We do not perform refill services on work that was done from another salon. – NO EXCEPTIONS. If you currently have lash extensions on from elsewhere, you must have them removed before receiving your first full set service with us (additional charges will apply).
All services rendered by the company are provided on a non-refundable basis. All transactions are FINAL. There is no refund. In regards to lashes, we can provide lash removal, if you wish to do so (additional charges may apply).